now you know i'm peeved when i say fricken. (btw — is that how you spell fricken? ... anyway)
so here's my story (and you know i always have one): got my sbc bill today ... $115 ... wth?! so i look over the bill ... as confusing as it is ... and find that i've been charged for dsl ... twice! i call up the friendly, ever so helpful customer service associate, claudia (if you haven't picked up on it, i'm being sarcastic). claudia proceeds to tell me that the reason i've been charged twice is because yahoo! dsl sends their bill for my account to sbc and then sbc bills me for my phone and my dsl in one handy dandy bill. but (and there's always a but) because of the timing my dsl bill gets to sbc after sbc has forwarded my phone bill on to me. so the only option is to change my billing cycle to prevent this or be billed twice every other month.
i understand the reasoning. i understand she was trying to help. but what i don't understand is why i had to call to let them know that was going on. why didn't they just set it right in the first place?!
i'm beginning to agree with melissa ... people are stupid!
(oh lord ... jesus walk with me so i don't go postal! i know i'm dramatic, knowing is half the battle.)
archive: i've made it to the hi-tech world, gotta love sbc!, follow-up to "gotta love sbc!" post
so here's my story (and you know i always have one): got my sbc bill today ... $115 ... wth?! so i look over the bill ... as confusing as it is ... and find that i've been charged for dsl ... twice! i call up the friendly, ever so helpful customer service associate, claudia (if you haven't picked up on it, i'm being sarcastic). claudia proceeds to tell me that the reason i've been charged twice is because yahoo! dsl sends their bill for my account to sbc and then sbc bills me for my phone and my dsl in one handy dandy bill. but (and there's always a but) because of the timing my dsl bill gets to sbc after sbc has forwarded my phone bill on to me. so the only option is to change my billing cycle to prevent this or be billed twice every other month.
i understand the reasoning. i understand she was trying to help. but what i don't understand is why i had to call to let them know that was going on. why didn't they just set it right in the first place?!
i'm beginning to agree with melissa ... people are stupid!
(oh lord ... jesus walk with me so i don't go postal! i know i'm dramatic, knowing is half the battle.)
archive: i've made it to the hi-tech world, gotta love sbc!, follow-up to "gotta love sbc!" post
4 lovely comments:
Melissa said...
Told ya!
;)
p.p. said...
I hate stupid people, so... like 99% of the population.
mrcrazyone said...
I am sure this is not the first time they have encountered someone with this problem. Why they have not taken the proper steps to ensure that this will not happen to other customers is beyond me. That would just be to darn logical I guess. They would rather send out an e-mail to their customer service reps and take the time to speak to irate and dissatisfied customers instead of simply fixing the billing cycle automatically.
-Me said...
I too hate stupid people. I think most people are.
P.S. I spell it friggin'. In my world, it's short for frigging. ;-)